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Frequently Asked Questions

When will my order be shipped?

We aim to ship all orders the same day if placed before our cut-off time. Orders made later in the day will be shipped the next business day. You’ll receive a tracking code as soon as your order is on its way!

What kind of products does Tounse offer?


Tounse specializes in high-quality personal care and relaxation products for both humans and pets. From soothing pet houses to wellness gadgets for you, our collections are all about comfort, calm, and care.

Do you ship internationally?

Yes, we ship worldwide! 🌍 No matter where you are, we’ll do our best to get your order to your doorstep. Shipping costs and delivery times may vary depending on your location and will be calculated at checkout.

How can I contact customer service?


We’re here to help! 💬 For any questions, concerns, or support, feel free to reach out to us at info@tounse.com. We aim to respond within 24 hours on business days.

Timeless design. Conscious living. 🌿

At Tounse, we create durable, everyday essentials with purpose and style.

Less waste, more intention — for a home and lifestyle that feel good and do good. ♻️

Made to last. Meant to be loved.

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